Refund and Exchange Policy

Because we know it is your right to exchange or refund, our refund and exchanges policy is straightforward:

  • You may request a return or exchange within 7 days after you receive your item(s).
  • Your item must be unused, with all tickets attached, and in its original condition for the courier to accept the return.

For a faster process for return or refund, we recommend trying it while the courier is delivering the package and before he leaves, DM us on Instagram at @mommystwin.eg.